Shipping policy
Shipping Policy
Last Updated: 01.18.2024
Thank you for choosing Holly Dawn for your online apparel needs. This Shipping Policy outlines our shipping and delivery practices.
1. Shipping Destinations
We ship our products from British Columbia, Canada, to all destinations worldwide, excluding Russia and China. If you have specific shipping inquiries, please contact our customer service at [contact@hollydawn.com].
2. Processing Time
Orders are typically processed within 5 business days from the date of purchase. Processing times may vary during high-demand periods or holidays.
3. Shipping Methods and Estimated Delivery
We offer various shipping methods with estimated delivery times based on the destination:
- Standard Shipping: 5-15 business days
- Expedited Shipping: 3-10 business days
- Express Shipping: 1-5 business days
Please note that these are estimated delivery times, and actual delivery may vary depending on factors beyond our control, such as customs processing and local postal services.
4. Shipping Costs
Shipping costs are calculated based on the selected shipping method, the destination, and the weight of the items in your order. You can view the shipping costs at the checkout before completing your purchase.
5. Customs and Duties
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. The customer is responsible for covering these charges.
6. Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.
7. Returns and Exchanges
a. Return Shipping
Customers are responsible for the cost of return shipping unless the item received is defective or damaged. If you need to return an item, please contact our customer service at [contact@hollydawn.com] for further instructions.
b. Defective Items
If you receive a defective or damaged item, please contact us within 10 days of receiving the order. We will arrange for a return shipping label, and a replacement or refund will be issued upon receiving the defective item.
8. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at [contact@hollydawn.com].
By placing an order with Holly Dawn, you agree to the terms outlined in this Shipping Policy.
Remember to replace placeholders such as [X], [contact@hollydawn.com], and any other details with the actual information. Additionally, periodically review and update the policy to reflect any changes in your shipping practices.