Refund policy

Return and Refund Policy

Last Updated: 01.18.2024

Thank you for shopping with Holly Dawn. We want you to be satisfied with your purchase, and we've outlined our return and refund policy to ensure a smooth experience.

1. Returns Eligibility

We accept returns within 30 days of the receipt of the item. To be eligible for a return, the item must be in its original condition, unworn, and with all original tags attached.

2. Return Process

To initiate a return, please follow these steps:

• Contact our customer service at [contact@hollydawn.com] to request a return authorization.
• Package the item securely, including all original tags, and include a copy of the packing slip or order confirmation.
• Ship the item to the address provided by our customer service.

3. Refund

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5 business days.

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective. If you are returning an item due to a change of mind or for reasons other than defects, you will be responsible for covering the return shipping costs.

5. Defective Items

If you receive a defective or damaged item, please contact us within 10 days of receiving the order. Provide detailed information and, if possible, include photos of the defect. We will assess the situation and may provide a return shipping label for the defective item.

6. Exchange Policy

We do accept exchanges for a different style or size. If you wish to exchange an item, please follow the standard return process as outlined above and place a new order for the desired item. The customer will be responsible for covering all shipping charges associated with the exchange.

7. Late or Missing Refunds

If you haven't received a refund within the specified period, please check with your bank or credit card company. If the issue persists, contact us at [contact@hollydawn.com].

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at [contact@hollydawn.com].

By shopping with Holly Dawn, you agree to the terms outlined in this Return and Refund Policy.